We try to keep things fair, simple and transparent.

At the same time there has to be rules - both as a legal requirement and as a duty to you, our other customers and our staff.

1. We will notify you within 30 days of any price increases or service changes by way of email to the registered address we have on file for you
2. We do not tolerate any abuse of our network in any way. This includes using our systems or services for spam or any other form of illegal activity. We reserve the right to terminate your accounts immediately should we find this. We actively work with anti-spam agencies and the authorities relating to immoral internet use like child pornography, child abuse, animal cruelty etc.
3. We do not monitor individual emails, web usage or content as a general rule and believe in your rights to freedom of internet use. However, we do monitor usage patterns of users and groups of users in order to manage our own usage policies. We also adhere to legal guidelines to provide information to authorities should they have the necessary legal right to view this.
4. We do not have access to your passwords or payment details - these are all encrypted, even to us. We will require proof of identity under some circumstance where information may be sensitive (eg, billing, password changes etc).
5. We will not share your personal information, including emails, with anyone else. All data we store is in compliance of the Data Protection Act and is securely encrypted at all times.
6. We will refund monies to you at the appropriate pro-rata rate based on the terms of the service you have with us.
7. We reserve the right to charge interest at 1% per month on outstanding amounts. Payment for our services are generally in advance anyway. This may only be charged on accounts over 30 days overdue.

Try to be fair with our customers
That's what we believe in